While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Will the ongoing digitalisation of the field service sector lead to a greater importance of on-site field service?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
EU Think Tank Session: Do we need to redefine field service? (2022)
Think Tank Sessions: Do we need to redefine field service completely? In this ThinkTank session, the topic is part of an ongoing theme that...
Durabook Upgrades R11L Rugged Tablet With Intel’s 12th Gen CPU
The newly upgraded R11L 11” fully rugged tablet now comes equipped with the latest 12th Gen Intel® Pentium Gold processor, combining computing performance with ultra-affordable, feature-rich functionality for the modern professional
How Reliant on the Implementation of Technology is a Shift to Customer Success?
In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.
Durabook Launches First Fanless 8” Fully Rugged Tablet With Intel® 12th Gen CPU
R8 is the world’s only fanless 8” fully rugged tablet with 12th Gen Intel® Core™ processors, offering a unique combination of outstanding performance and ultimate portability for the modern mobile worker.
What are the barriers for designing for serviceability?
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
Defining what effective use of data means
We discuss whether it is possible to define what effective use of data means
Research by Allison Transmission shows fleets could cut fuel bills by specifying different axle ratios
Simulation results showing up to 3% fuel savings encourage Biffa to change the specification of 38 new trade refuse collection trucks
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
