The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
White Paper Overview: Making the move to mobility
White Paper Overview: Making the move to mobility Field service organisations have always embraced technology, and the rate at which...
Technology, Disruption and a Post-Covid Future
Technology, Disruption and a Post-Covid Future It is often said that a disruptive influence can re-energise a market, driving change for...
A Glimpse of the New Normal We Are Building Together
A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will be looking more firmly at...
Why data is the ultimate democratizing tool that changes the paradigm in field service
Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...
The Drivers Behind Adopting Remote Services
The trend towards adopting remote services has been one that many field service organisations have been embracing, even more so during the...
The Impact of COVID-19 on Servitization
A world changed forever? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly...
An Industry in a State of Flux
An Industry in a State of Flux
COVID Emergency Sessions: Capacity Planning in a Pandemic (2020)
Kris Oldland, Field Service News is joined by the team from the Forum to discuss capacity planning in the pandemic
COVID Emergency Sessions: Customer-Centricity is Key (2020)
Kris Oldland, Field Service News talks to Nick Frank and Harald Wasserman about the importance of customer centricity in our operations during the pandemic.
