Optimal technology solutions in the telecommunications sector
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Identifying the challenges that telcos face
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Research Report: Understanding the relationship between field and fleet
In the latest FSN Research study, we spoke to over 180 field service leaders to find out more about the relationship between field and fleet.
What is the structural relationship between field service and fleet management?
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the relationship between fleet and field service
Welcome to FSN Free
Congratulations you now have access to FSN FREE which provides you with a monthly selection of industry-leading content completely free. If...
2023 Benchmarks Presentation & Discussion – Cost per Solution
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Navigating Inflation Through Field Service Efficiency
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.
