Convincing a new generation that University may not be the right path
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis
Field Service as a sector needs to be sold to the next generation
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss how we need to sell field service to a new generation
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Interview: Overcoming the workforce shortage that is impacting the field service sector
Kris Oldland, Editor-in-Chief, Field Service News talks to David Hall, Whirlpool & Dan Sholl, Concept Resourcing about solving a field service workforce crisis
ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success
ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category
Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living
Yet 76% are actively automating customer experience as crisis ramps UK.
Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
New sponsorship underway for IFS Cloud Cable Car
Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
The difference in the lifecycles of consumer and enterprise mobile computing devices
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
