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Feature, FSN Research, FSN Research, Editor's Pick

Initial conclusions from the quantitative study into fleet and field service management

In the final feature from a recent FSN Research paper, published in partnership with GPS Insight, we make the initial conclusion of the first phase of the study.

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Digital Symposium, Premium Resources, Research

Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant

Kris Oldland, Editor-in-Chief, Field Service News, and Sidney Lara, Service Principal at Aquant, discuss the key findings of Aquant’s Benchmark Report 2023

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News, Service Strategy

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.

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FSM Technology, News

IFS Cloud October 2022 release to accelerate business automation and boost companies’ advanced analytics capabilities

The release includes over 340 new features and advancements that will accelerate our customer’s journey to digitalization.

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FSM Technology, News

IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release

In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.

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Feature, Service Strategy

How Reliant on the Implementation of Technology is a Shift to Customer Success?

In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.

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Feature, Home, Service Strategy

How do we find the balance between drowning in data and operating in a data-driven world? 

In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data

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Feature, Service Strategy

A Team of Employees and Third-Party Contractors

In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.

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FSM Technology, News

Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI

IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.

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