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Feature, Service Operations

The Ongoing Generational Shift in the Service Workforce

The Ongoing Generational Shift in the Service Workforce In the first article of a series of excerpts from a recent white paper published by...

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The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021)

The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021) Today’s service workforce is...

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FSM Technology, News

OverIT has been named a Visionary in the Gartner® Magic Quadrant™ for Field Service Management for the fourth time in a row

OverIT has been recognized by Gartner in the Visionary Quadrant based on the company’s Completeness of Vision and Ability to Execute.

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Feature, Home, Service Operations

Investing in the Right Tech Can Reduce the Impact of an Economic Downturn

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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Feature, Service Operations

Out With the Old, In With the New

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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FSM Technology, News

Zinier and FLS Announce Partnership to Provide Field Service Industry with Enhanced Scheduling and Real-Time Resource Optimization

Zinier and FLS – FAST LEAN SMART announce a new partnership to enhance Zinier’s field service automation platform.

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Feature, Home, Service Operations

Gain Deeper Service Insights With These Three Data Entry Best Practices

Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.

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FSM Technology, News

OverIT provides remote assistance powered by Augmented Reality to Naturgy’s field technicians

OverIT has reached an agreement with Naturgy to provide remote assistance to maintenance staff working in the field on wind farms in Chile and gas combined-cycle power plants in Mexico.

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FSM Technology, News

Syncron’s New Field Service Technician Enablement Initiative Focuses on Success for the Global Workforce

By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, the Syncron technician enablement solutions empower field teams and contractors, improve productivity and sustainability, and enable long-term planning.

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News, Service Operations

OverIT appoints Claudio Bartolini as Chief Technology Officer

The new Chief Technology Officer Claudio Bartolini will report to OverIT’s CEO and Chairman, Paolo Bergamo. This leadership addition promises to accelerate OverIT’s growth ambition.

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