Interview: Remote Service as a new default for service delivery Ft. Izzy Sanchez, Konica Minolta
January 4, 2023
Kris Oldland, Editor-in-Chief, Field Service News,
Augmented Reality
Is the experience of pressure in the field key to what makes a great remote service specialist?
December 1, 2022
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Can we train remote technicians if they have never worked within a field role?
November 24, 2022
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
Do we want our most experienced technicians in the field or remote service specialists?
November 16, 2022
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
Overcoming potential customer barriers to adopting remote service tools?
November 10, 2022
Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have
How are customers reacting to Konica Minolta’s remote-first policy?
November 2, 2022
Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy
The role that development and trust can play in workforce retention
October 26, 2022
Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role
How Konica Minolta is fostering a culture of intrapreneurship within the workforce
October 19, 2022
Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the technician workforce
Konica Minolta announces global commitment with RealWear for the deployment of AIRe Link on RealWear headsets
October 17, 2022
The partnership extends Konica Minolta’s use of its acclaimed remote visual support tool AIRe Link on smartphones and tablets for use with award-winning RealWear headsets.
How to Make your Remote Support Team Super-Efficient
September 29, 2022
The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien
