Will remote-first as a default become the prevalent means of delivering service?
Will remote-first as a default become the prevalent means of delivering service? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
The fundamental principles that must be applied to driving remote service adoption
The fundamental principles that must be applied to driving remote service adoption Konica Minolta’s Ged Cranny, Zdenek Vrbka and...
Why the adoption of remote service began long before the pandemic for Konica Minolta
Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta’s Ged Cranny, Zdenek Vrbka and...
Konica Minolta on why remote-first became their default
Konica Minolta on why remote-first became their default. Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field...
Interview: Why Konica Minolta forged their own path forward with remote first as a default
Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link.
Think Ahead About the Future of Remote Service
Do we need to reinvent our understanding of service delivery? With the rapid pace of change that we all acknowledge at play, it is...
Help Lightning Acquires Fieldbit
Help Lightning, the leading provider of remote visual assistance software, announced today the acquisition of Fieldbit, an augmented...
White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)
White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) Add to Your Personal...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?
Change is best arrived at in iterations. In the final of this series from an exclusive Beyond the Data report that is part of a major...
