Tag: Customer Success

FSM Technology, News, Service Operations

Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA

OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization, reporting to the Chairman and CEO Paolo Bergamo. Joining OverIT at a pivotal moment in the company’s history, Leopardi brings over 25 years of experience in the international B2B enterprise software...

Read More

Digital Transformation, Feature, Service Strategy

Can customer success be defined in a horizontal industry like the field service sector?

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector

Read More

Service Strategy, Trending

Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world

Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we offer seven key conclusions. Having compared the data from these two separate …...

Read More

Digital Transformation, FSM Technology, News

OverIT, Your #1 Digital Partner Choice for Infrastructure

The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor infrastructure Some countries have chosen to invest heavily in the repair, construction, and maintenance of linear assets, and encourage opportunities related to the ecological and digital...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce

Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at the balance between reactive and proactive service approaches amongst field service...

Read More

Leadership, News, Service Operations

Leo Perrotta becomes OverIT’s new Chief Customer Success Officer

Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle...

Read More

Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more important than ever to ensure that the business can adapt to change, whether this is done through organisational structure, technology or transparency – or indeed a mix of all three. As we...

Read More

Feature, FSN Research, Home Page, Service Strategy

Comparative Analysis: The impact of the pandemic on digital transformation

The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how the impact of the pandemic has accelerated digital transformation amongst field service companies. While...

Read More

Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Why Customer Success Matters

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success gives your business a better chance at retaining customers and driving revenue. To do this, it’s vital first to understand what customer success actually looks...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how field service companies view their...

Read More
Close
×

Membership Level change

You have selected the FSN FREE membership level.

FSN FREE subscription gives you access to a monthly selection of FSN premium resources, our weekly newsletter, email notifications whenever new resources are published plus exclusive industry discounts - all completely free!

The price for membership is £0.00 now.

Do you have a discount code? Click here to enter your discount code.


Account Information Already have an account? Log in here

LEAVE THIS BLANK

More Information