Subscription Models in Manufacturing: Evolving from Product Sales to Outcome Partnerships
Manufacturers are shifting from product sales to subscriptions focused on outcomes, trust, and long-term customer value.
Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach
Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach In today’s hypercompetitive business...
Managing Your Customer Service, Support & Success Touch Points
Managing Your Customer Service, Support & Success Touch Points Customer service is the backbone of modern field service excellence. In...
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
Working smarter rather than harder with field service resources
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively
How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
The parallels of customer success within the software sector and servitization within manufacturing
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service
The spectrum of advanced service from customer success to outcome based services
Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services
