What is driving IFS’s consistent acknowledgment as an industry leader?
Mark Brewer explains how IFS approaches its continuous improvement journey and how the company has maintained both its vision and the ability to follow through and deliver.
European Field Service Awards 2022 Winners: IFS – Best FSM Solution
Mark Brewer joins Kris Oldland to discuss their recent acknowledgment as Best FSM Solution at the European Field Service Awards 2022
Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
The technology required for ecosystem thinking
Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work
Will the pace of technology evolution continue in field service?
Jeremy Squire shares his thoughts on whether the pace of change we have seen in the field service sector will continue in the future.
Connected field service across the blended workforce
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Why technology is only part of a successful solution
Jeremy Squire explains why while important, the technology is only ever one part of what a successful solution in field service is about.
Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant
Kris Oldland, Editor-in-Chief, Field Service News, and Sidney Lara, Service Principal at Aquant, discuss the key findings of Aquant’s Benchmark Report 2023
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.