Simplifying Digitalisation: Create Better Field Service Workflows
Hannah Bailey, Intoware Outlines How Embracing Digitalisation Can Bring Huge Benefits for Field Service Organisations With a Series of Excellent Case Studies
Service Intelligence: The Need for AI in Field Service
Tim Burge, Director, Aquant Discusses How Artificial Intelligence Is Revolutionising Field Service, Highlighting Where AI Provides Value In Service Operations
Remote assistance to field workers, leveraging Augmented Reality and fostering innovation
Naturgy, through its international subsidiary Global Power Generation, has selected OverIT as its enterprise remote assistant software provider to support its maintenance staff working in the field in Mexico, Chile, and other locations.
IFS helps deliver at the Moment of Service this Christmas
IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.
Is the experience of pressure in the field key to what makes a great remote service specialist?
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Aligning Gartner’s four service scenarios in a customer-centric service model
Having explored Gartner’s four service scenarios we now look at how these can align in a customer-centric service model
Can we train remote technicians if they have never worked within a field role?
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
Service Intelligence is the Future of Field Service
Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.
The best technology is technology you don’t notice
Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.
Do we want our most experienced technicians in the field or remote service specialists?
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
