How should we approach educating the customer to help drive their success?
Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate our customers
Why customer success as a strategy is more akin to servitization than CSAT
Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization
Can customer success be defined in a horizontal industry like the field service sector?
Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector
What are the key take-aways from this study into the use of asset data in field service?
What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into...
It is no longer a question of why asset data should be shared across a business but instead it is how?
It is no longer a question of why asset data should be shared across a business but instead it is how? In a changing world of operations...
The positive correlation between the wider distribution of asset data and improved service delivery
The positive correlation between the wider distribution of asset data and improved service delivery In a changing world of operations and...
All business units in an organisation need to pull together to deliver advanced services
All business units in an organisation need to pull together to deliver advanced services In a changing world of operations and technology,...
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned?
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned? Add to Your Personal Library (0) Click Category to Bookmark Public...
Why are so many field service companies still not joining the dots between asset data and spare parts logistics?
Why are so many field service companies still not joining the dots between asset data and spare parts logistics? In a changing world of...
How often do service leaders work alongside their colleagues from other business units?
How often do service leaders work alongside their colleagues from other business units? In a changing world of operations and technology,...
