Expert AMA: Digital Transformation Should Be About Innovation Not Replication
HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed
Is the lingering impact of the pandemic driving remote service?
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Expert AMA: Poor change management will stifle digital transformation?
HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Expert AMA: Where your digital transformation starts is key
HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success
The new skill sets that are required by remote service technicians
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO
Almost 2/3 Of Digital Transformation Projects Fail. Get A Free 45 Minutes Video For Key Insight & Tips From Digital Transformation Specialist Kevin Brown, HSO
The types of technology that are being utilised in remote service delivery
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
ThinkTank Debrief: We Need Better Data in Field Service
ServiceNow’s Kevin Herring tackles the critical question that came from the two-days discussions at the Field Service Symposium – do we need better data in field service?
ThinkTank Debrief: The New Skillsets of Smart Field Technicians
ServiceMax’s Mark Wilding Outlines Discussions He Had At Field Service Symposium About The Changing Requirements We Need From Our Field Service Technicians.
