Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service
European Field Service Awards 2021 Winners. OverIT – Technological Innovators of the Year
European Field Service Awards 2021 Winners. OverIT – Technology Innovators of the Year Add to Your Personal Library (0) Click...
#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line
Chris Hird is joined by Sarah Brettle a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward
Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a...
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study...
Comparative Analysis: The impact of the pandemic on digital transformation
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a...
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...
Comparative Analysis: How and when customer feedback is collected
How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...
European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution
Mark Brewer joins Kris Oldland two discuss their recent acknowledgment as best overall FSM solution at the European Field Service Awards
