European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution
Mark Brewer joins Kris Oldland two discuss their recent acknowledgment as best overall FSM solution at the European Field Service Awards
IFS named Leader in IDC MarketScape for FSM for Utilities
IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC...
BearingPoint and IFS joint venture confirmed: Arcwide to launch in April 2022
BearingPoint and IFS today announced that they have formed a joint venture named Arcwide. The new firm will be formally launched in April...
Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...
Syncron Co-Founder Tony Abouzolof to Deliver Keynote on Aftermarket Success for Auto Manufacturers at Dubai 2020 Expo
Syncron today announced that its co-founder and vice president of strategic accounts, Tony Aboulozof, will deliver a keynote presentation...
The Technology That Matters For the Future of Field Service
As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital...
How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report
The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role...
Why data is the ultimate democratizing tool that changes the paradigm in field service
Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...
Is Investment Now Essential?
We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....
Managing Service Profitability in the Age of Digital Transformation
All aspects of field service are changing, including revenue models. We know that the service department is probably the single largest...
