Tag: Key Performance Indicators

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Benchmarking Report: 2022 Service Intelligence Report

Benchmarking Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...

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Digital Transformation, Analysis, Feature

Successful Digital Transformation: Learning From Failures

Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the...

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Feature, Service Operations, Trending

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such...

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Feature, Service Operations, Trending

The Difference Between Effectiveness and Utilisation

Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such...

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Digital Transformation, Feature

Measure What Matters

Is Your Organisation in Tune With Customer Expectations? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...

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Digital Transformation, Analysis, Feature, Service Operations, Analysis

Look Beyond your KPIs

Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands. In this...

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Digital Transformation, Trending, Feature

Is Your Organisation in Tune With Customer Expectations?

Is Your Organisation in Tune With Customer Expectations? In this article, we discuss the findings of Aquant’s 2022 Service Intelligence Benchmark Report and look at some key observations about service performance from the customer’s perspective… The last two years were extremely difficult for the service industry—and...

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Digital Transformation, Trending, Feature

Service Benchmarks Across 5 Key KPIs

What do your KPIs not tell you? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands…   In...

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)

Understanding the metrics that matter in a rapidly changing field service sector? (2019) Our world is changing before our very eyes. At every junction parts of our lives, both personal and working are becoming digitalized, automated, and optimized. While this is something being seen across almost all vertical industries, the field...

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