The Increasing Importance of Transparency
As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly...
The drivers for change beyond the pandemic
The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
Totalmobile Acquires Cognito iQ To Add Leading Analytics Capability To Existing Suite Of Field Service Management Solutions
Insight from Totalmobile provides users with access to real-time operational data and predictive intelligence to optimise workforce planning and service delivery
What are the key themes that will impact the field service sector in the coming years?
What are the key themes that will impact the field service sector in the coming years? In a changing world of operations and technology,...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
What does the introduction of remote-first mean for service operations?
What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Prioritizing digital transformation projects
Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
What are the most significant ways in which customer expectations are changing?
What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology, two key...
Why Konica Minolta decided to turn AIRe Link into a commercially available tool
Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Is there still some client push back when it comes to remote service delivery?
Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of...
