Month: April 2022

Digital Transformation, Feature, FSN Research

Service leaders are increasingly getting a say at the executive table

Service leaders are increasingly getting a say at the executive table In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends....

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FSM Technology, Leadership, News

IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%

IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV (annual contract value) bookings up 78 percent year on year and recurring revenues up a significant 45% year on year. The company continues to report growing demand for its cloud technology resulting in...

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FSM Technology, News

ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value

ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for Salesforce AppExchange. Building on its strong field service foundation, the new release offers features that take the product beyond traditional field service personas, empowering strategic stakeholders...

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Digital Transformation, Feature, FSN Research

Which types of asset data are shared across the wider organisation

Which types of asset data are shared across the wider organisation In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However,...

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#FSN20, Digital Transformation, Feature

Are we at a point where we can truly utilise asset data in real-time effectively?

Are we at a point where we can truly utilise asset data in real-time effectively? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks,...

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Digital Transformation, Feature, Think Tank Sessions

Digitalization and Disruption – the beginning of the journey or the end?

Digitalization and Disruption – the begining of the journey or the end? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find …...

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Digital Transformation, Feature, FSN Research, Home Page

How field service organisations see the data they receive from assets in the field

How field service organisations see the data they receive from assets in the field In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...

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Service Strategy, Trending

Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world

Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we offer seven key conclusions. Having compared the data from these two separate …...

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Feature, FSM Technology

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.  In the category of Best Overall FSM …...

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FSM Technology, News

FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance

Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair services and project-based refurbishments. Fast Lean Smart (FLS), a leading international provider of scheduling and mobile workforce management software will provide the FLS VISITOUR solution,...

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