Month: April 2022

Leadership, News, Service Operations

Leo Perrotta becomes OverIT’s new Chief Customer Success Officer

Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle...

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Digital Transformation, Feature, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more important than ever to ensure that the business can adapt to change, whether this is done through organisational structure, technology or transparency – or indeed a mix of all three. As we...

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#FSN20, Feature, Service Operations

Attracting the field service stars of the future

Attracting the field service stars of the future The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown both great...

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Digital Transformation, Feature, FSN Research

The various ways field service companies collect asset data

The various ways field service companies collect asset data In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However, as an...

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Digital Transformation, FSM Technology, News

IFS Cloud April 2022 Release Delivers on IFS Vision to Lead in Cross-Enterprise Insights, Process Automation and Employee Experience

IFS, the global cloud enterprise software company, today announced the release of its first of two updates to IFS Cloud™ in 2022. This latest release is now generally available. Central to this release of IFS Cloud is enabling a fast-tracked adoption of digital capabilities to achieve higher levels of productivity, business agility,...

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Feature, Service Operations

How to Look Beyond KPIs

How to Look Beyond KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we discuss how KPIs limit business and...

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Digital Transformation, Feature, Think Tank Sessions

Sustainability is more than just CSR

Sustainability is more than just CSR The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep moving forward …...

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Digital Transformation, News

Skyrocketing Digitalization Is a Ride No One Can Afford to Miss

Telenor IoT has once again partnered with Northstream, an Accenture company, to identify trends for the latest edition of its IoT Prediction Report and beyond. In recent years, enterprises both large and small have evolved through digital transformation. The speed of change has been remarkable and shows no sign of slowing. In the latest...

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Digital Transformation, Feature, FSN Research

Is the answer to using data effectively dependent on technology processes or both?

Is the answer to using data effectively dependent on technology processes or both? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...

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