SGN targets £1 million savings with improved driver behaviour
UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its...
Consumers say Fix It First Time
Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of...
Engineers are van drivers too
Reducing fuel costs and improving road safety in service organisations means convincing engineers they are drivers as well as...
Field Service News @ Service Management Expo – Stuart Brunger, Magenta
Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must...
Research Report: Field Service, Mobility & The Cloud (Part One)
Having undertaken a recent research project exploring trends amongst field service companies involving use of the Cloud for Field Service...
TomTom Telematics pilots connected cars
TomTom Telematics is using its fleet management expertise to develop connected car services. The first pilot is with a leading European...
Something is up in the UK!
September is a busy time for conferences, and if you are in the UK there’s an opportunity to attend two very down to earth events. ...
Advanced Services in UK road transport
Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change...
Hands-On: Rugged computer buyer’s checklist
Our new Hands On regular feature focuses on the hardware choices available for field service organisations, from smartphones to tablets. ...
The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group, shares his views.
