Author: Kris

Uncategorized

One in three UK businesses slow to adopt new technology

Almost a third of businesses (31 per cent) admit being slow to adopt technological innovations, according to a new study1 by TomTom Telematics. The finding has been compounded by the revelation that a third (32 per cent) still use paper to store business-sensitive information and that more than half (53 per cent) use spreadsheets....

Read More

#FSN20, Feature, Leadership

#fsn20 – The 20 most influential people in field service: 2017 edition

The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that you need to pay attention to in 2017?   The Field Service News #FSN20 is our list of the individuals we believe will be key influencers in our industry across the next twelve months. Those …...

Read More

Think Tank Sessions

Field Service Think Tank Sessions: Service Excellence and Revenue

Exclusive reporting from the inaugural Field Service News Think Tank session

Read More

Managing the Field Workforce, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

ThinkTank Sessions: Disruption, Development and Diversity in field service (2017)

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) One of the most interesting things about the field service sector is that whilst as a discipline it sits across a huge variety of wide and highly disparate industries, there remain overwhelmingly the same fundamental challenges, pain...

Read More

Feature, FSM Technology

Redefining the FSM Landscape…

Redefining the FSM Landscape… Kris Oldland talks exclusively to Steve Mason, Chief Revenue Officer with FieldAware, about the changing landscape of FSM software… FieldAware is a brand that has been slowly building a presence as a rising star amongst field service management (FSM) software providers for the...

Read More

Feature, FSM Technology

White Paper Overview: Making the move to mobility

White Paper Overview: Making the move to mobility Field service organisations have always embraced technology, and the rate at which technology has developed in recent years has led to a true revolution within our industry… Providing both a comprehensive overview and practical advice on how you and your organisation can improve...

Read More

FSM Technology

ServiceMax Accelerates Field Service Business Results with Spring ‘16 Release

New products include Service Performance Metrics, the mobile Field Service app, and Catalyst, a new implementation package based on industry best practices

Read More

FSM Technology, News

Salesforce launches their own FSM solution – Field Service Lightning…

Built on the Salesforce Customer Service platform, Field Service Lightning promises to harnesses the latest mobile and IoT technologies, enabling companies to deliver connected, intelligent customer service from phone to field… Salesforce one of the world’s leading CRM companies, announced this month the launch of Field Service...

Read More

#FSN20, Feature, Leadership

#fsn20 The twenty most influential people in field service (2016)

The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with service taking centre stage in industry, driven on by innovations in technology and strategy.   However, at it’s heart field service remains and always will remain fundamentally a people industry....

Read More

FSM Technology, Premium Resources, Written Content

White Paper: Standing Alone or Part of a Bigger Picture? (2016)

White Paper: Standing Alone or Part of a Bigger Picture? (2016) For those that have already implemented a scheduling tool as part of their field service delivery, whether it be a fully dynamic system or something simpler that is designed to assist a human dispatcher rather than fully automate the dispatch process, it is almost certain...

Read More
Close