Interview: Why Konica Minolta forged their own path forward with remote first as a default
Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link.
Comparative Analysis: Importance of CSAT on Growth Strategies
Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...
Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
The barriers preventing asset data flow
The barriers preventing asset data flow Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer,...
Understanding the drivers behind moving to a remote-by-default approach to service
Understanding the drivers behind moving to a remote-by-default approach to service The #FSN20 is Field Service News’ annual celebration...
Research – What Are We Potentially Sacrificing in a Remote First Approach?
In this next feature in our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we now...
Thinking out Loud
Mark Glover looks at some of the key themes raised from the second part of Field Service News’ London Think Tank where technology and...
Field Service Think Tank Sessions: A Workplace Safety Culture
It’s a shift prompted by stringent regulation and legislation – particularly in the UK and Europe – and a desire to build health...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...
Opportunity or Threat?
We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....
