Author: Kris Oldland

Feature

High Level Business Priorities in Field Service and Customer Service

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service...

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Feature, FSN Research

Effective Use of Asset Data Within the Field Service Business Unit

Effective Use of Data Within the Field Service Business Unit In this latest article in our series based on the latest Field Service News...

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Digital Transformation, Feature

Do we need to connect legacy assets to IoT?

Do we need to connect legacy assets to IoT? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...

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Digital Transformation, Feature

Connected Field Service: IoT and Improving Workforce Management

Connected Field Service: IoT and Improving Workforce Management Having identified how embracing IoT from an asset management approach can...

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Feature, FSN Research

Other Disruptive Forces Shaping Our Industry

Other Disruptive Forces Shaping Our Industry In a new series of features from the latest Field Service News Research study hosted in...

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Digital Transformation, Feature

Moving asset data across an organisation

Moving asset data across an organisation Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer,...

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Digital Transformation, Feature

Are we ready for IoT 2.0?

Are we ready for IoT 2.0? A study by Field Service News Research in 2021 revealed that the field service sector, has now firmly embraced...

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Digital Transformation, Feature

Delivering Service in a World of Zero-Touch Requirements

Delivering Service in a World of Zero-Touch Requirements

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Feature, Service Operations

How has Covid-19 Impacted our Relationship with our Engineers

How has Covid-19 Impacted our Relationship with our Engineers

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Feature, Service Leadership

Has the Pandemic Shifted the Value Perception of Field Service?

Has the Pandemic Shifted the Value Perception of Field Service?

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