Author: Kris Oldland

FSM Technology, Service Operations

Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...

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Service Operations, Service Strategy

KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services

KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...

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Service Operations, Service Strategy

Ouch! Getting the profit/cost centre call wrong in your service business.

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...

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FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’...

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Service Operations

Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row

Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among...

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FSM Technology, Service Operations

THE AMAZING AMAZON DRONES: PART ONE: PR STUNT OR FIELD SERVICE REVOLUTION?

At the beginning of this month Amazon caused a global sensation when they announced their intentions to launch a new service Amazon Prime...

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Feature, Service Operations

A platform approach: integrating fleet management, optimisation and mobile workforce management will lead to faster ROI

12/06/2014 22:12 The explosion of mobility and connected services means that fully integrated fleet management, route and job allocation is...

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FSM Technology, Premium Resources, Research, Written Content

Research Report: SaaS in the Field Service industry (2014)

Research Report: SaaS in the Field Service industry (2014) Add to Your Personal Library (0) Click Category to Bookmark Public...

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FSM Technology, Premium Resources, Written Content

White Paper: End to end field service: A look at the technologies available in each step of the service lifecycle (2014)

White Paper: End to end field service: A look at the technologies available in each step of the service lifecycle (2014) Add to Your...

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FSM Technology, Premium Resources, Research, Written Content

Research Report: Software in Field Service: Benchmarking report (2014)

Research Report: Software in Field Service: Benchmarking report (2014) Add to Your Personal Library (0) Click Category to Bookmark Public...

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