Author: FIELD SERVICE NEWS

FSM Technology, News

TomTom Telematics pilots connected cars

TomTom Telematics is using its fleet management expertise to develop connected car services. The first pilot is with a leading European vehicle importer. In a national pilot across Holland, leading European car importer Pon’s Automobiel Handel will deploy connected car technology to deliver real-time information about their vehicles’...

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Feature, FSM Technology

Top Ten Tech Trends for the Field Service Industry in 2015 – Part One Cloud, Wearable & NFC

The field service industries are often leading the way in terms of technology being used within enterprise. For example the wider world of Enterprise Mobility Management is still something of an infantile stage compared to the percentage of field service companies that have embraced mobile solutions. Yet in field service the message has...

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FSM Technology, News

Motion F5m tablet shipping again after sharing the stage with Xplore for the first time

Companies keen to deploy the Motion F5m tablet, who have been thwarted by lack of availability got some good news at last week’s Service Management Expo – new owners Xplore Technologies announced that the tablet has begun shipping again. Stocks dwindled rapidly when Motion Computing’s screen supplier abruptly closed its...

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News, Service Operations

Cognito appoints Laurent Othacéhé as CEO

Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational restructure intended to position the company for  growth. Othacéhé joined Cognito in 2014 as Sales Director, bringing with  him more than 20 years’ experience in the field service industry. Prior to...

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FSM Technology, News

Eight of ten truck standstills can be avoided with preventive maintenance

The number of unplanned truck standstills can be cut by 80 per cent. This is revealed in a study conducted by Volvo Trucks. In the long term, the aim is that unplanned standstills should entirely disappear. One key explanation for this expected trend is online connectivity in trucks, a development that creates entirely new scope …...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Four

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist field service training organisation SGSA to bring this series that looks at …...

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Feature, Service Operations

Inventory management in field service is hard to get right

Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management… Leading edge practitioners have long recognised that effective visible inventory management and stock control are very different from simple inventory reduction. As a result of a sophisticated inventory...

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Feature, FSM Technology

A tale of two markets? Field service and the rugged tablet

Xplore Technologies’ Sandy McCaskie asks whether the rising “consumer made rugged” approach can work for field service companies? In an industry so exposed to mobile technology it was inevitable that consumerisation would have a huge impact on field service. Mobile phones, tablet PCs and intuitive, point solution apps have all been...

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Leadership, News

Still time to register for the next Service Community event

The next event put together by non-profit knowledge sharing organisation The  Service Community is to be held on the 16th April at the Fujitsu’s Stevenage office located at: 14 Cavendish Road, Stevenage, Hertfordshire, SG1 2DY Continuing on from the excellent sessions that have been held at previous events the agenda is once...

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FSM Technology, News

Security specialist upholds outstanding customer service with Fleetmatics

Security integration specialist Scottish Communications Group (SCG) has cut thousands of pounds from its annual fuel bill following the introduction of Fleetmatics’ fleet and vehicle tracking technology. The firm, a leading supplier of integrated security systems including CCTV, access control and digital radio communications,...

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