remote services

Feature, Service Leadership, Service Operations

June 13, 2022

Making our Field Technicians Feel Comfortable and Safe at Work

Alan Holt discusses the challenges of keeping field technicians safe during the pandemic and how communicating with his team has been crucial during these difficult times.

Feature, Home, Service Strategy

August 10, 2022

Consultative Selling Requires Us to Be Able to Positively Challenge Our Customers

Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service operations after the pandemic.

FSM Technology, News

June 9, 2022

Ctrack Teams Up with Fast Lean Smart to Support Field Service Fleet Operations

Ctrack by Inseego and FLS – FAST LEAN SMART have entered into a technology partnership to deliver dynamic field service scheduling...

Digital Symposium, Premium Resources

January 15, 2021

Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021)

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Christian Kowolkowski to discuss servitization

Digital Transformation, Feature, Home

January 18, 2022

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers

Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service...

Digital Transformation, Feature

June 10, 2022

From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?

Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.

Feature, FSM Technology

July 8, 2022

How quickly will today’s innovation in FSM become tomorrow’s table stakes?

Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?