Service Management Automation 2.0
Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how...
Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI
IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.
Something is up in the UK!
September is a busy time for conferences, and if you are in the UK there’s an opportunity to attend two very down to earth events. ...
Knowledge is power… why knowledge sharing is key to modern field service (part one)
Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of...
Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach
Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach In today’s hypercompetitive business...
IFS performance outpaces competitors with 5th consecutive year of double-digit growth
IFS has announced financial results for the full year ending December 31, 2022 with the company posting exceptional results with software revenue and cloud revenue growth as existing customers and new customers switch to IFS Cloud.
OverIT names Monica Simeone as Chief Philanthropy Officer
OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy Officer.
The Biggest Immediate Change we will see in the Aftermath of Covid-19
The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been...
AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
COVID Emergency Sessions: Jan Van Veen, MoreMomentum (2020)
Kris Oldland, Field Service News and Jan van Veen, moreMomentum discuss the challenges the field service sector faces as we face up to realities of a pandemic
