Subscription Models in Manufacturing: Evolving from Product Sales to Outcome Partnerships
Manufacturers are shifting from product sales to subscriptions focused on outcomes, trust, and long-term customer value.
The Continuing Rise of Servitization in 2025: Embracing Outcome-Based Models
Servitization is transforming manufacturing in 2025. Discover how IoT, AI, and data analytics enable outcome-based services and reshaping industry.
Proactive Maintenance: Harnessing Predictive Analytics to Stay Ahead in Field Service
Proactive Maintenance: Harnessing Predictive Analytics to Stay Ahead in Field Service In the high-stakes world of field service,...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Customer Service Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 10am (UK time) on Tuesday 12th November 2024.
White Paper: Checkmate: Winning Strategies for the Ultimate Aftermarket Pricing Mix (2024)
Checkmate: Winning Strategies for the Ultimate Aftermarket Pricing Mix (2024) As executive pricing leaders working within manufacturing, we...
Durabook Launches Next-Generation S15 Model for the Thinnest and Lightest 15.6” Semi-Rugged Laptop Boasting 12th Gen Intel® CPU
Durabook make exciting announcement introducing their latest innovation in their impressive line of rugged devices
Digital transformation: The technology underpinning servitization
Digital transformation: The technology underpinning servitization In this series of articles that are serialised from an exclusive new...
Think Tank Debrief: 3 Big Ideas You Need To Know As Service Leader
Syncron’s Sarang Sarambe, ServiceMax’s Mark Wilding & ServiceNow’s Kevin Herring Each Offer A Tip For Service Leaders After Hosting The Field Service Symposium
Is the inherent value a field service engineer brings to an organisation likely to change as service thinking evolves?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
Understanding the why of digital transformation – have perceptions changes since the pandemic?
Understanding the why of digital transformation – have perceptions changes since the pandemic? The #FSN20 is Field Service...
