Visual Remote Service: A Starter for Your Strategy
Danny Bearzatto, Co-Founder of Structured Creative, explores the strategic value of visual remote service, focusing on how it enhances efficiency, collaboration, and customer satisfaction.
European Field Service Awards 2022 Winners: FLS – FAST LEAN SMART – Technology Innovation of the Year
Jeremy Squire joins Kris Oldland to discuss their recent acknowledgment as Technology Innovation of the Year at the European Field Service Awards
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
Durabook Adds Intel’s 12th Gen CPU to Its R11 Fully Rugged Tablet
Durabook announced significant updates to its R11 fully rugged tablet, achieving a world-first with its 11.6” fully rugged device featuring the latest 12th Gen Intel® processor and architectural innovations to elevate the user experience.
What is the Role of the non-OEM in Servitization
What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling the outcome a...
How Can Technology Be Used as an Enabler
How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts through...
Understanding the why of digital transformation – have perceptions changes since the pandemic?
Understanding the why of digital transformation – have perceptions changes since the pandemic? The #FSN20 is Field Service...
Humans Need a Digital Twin to Hit Goal of Zero Unplanned Downtime
Digital Twins have a big role to play in field service management and will be essential for creating business intelligence writes Mark Homer at ServiceMax, a GE Digital Company
Field Service KPIs: Always Changing, Always the Same.
In the third part of our analysis of the Field Service News Research project exploring the core Key Performance Indicators used by field service organisations today, we see how whilst on the surface things are evolving rapidly, essentially the fundamental aspects of measuring field service excellence remain the same…
The Changing Dynamic Of Customer Relations In A Post-Pandemic World
The Changing Dynamic Of Customer Relations In A Post-Pandemic World
