Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
The Need for Face to Face Interactions
The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the technology to...
Benchmark Report: 2022 Service Intelligence Report
Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now...
Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
Exclusive reporting on a key FSN Research study…
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
COVID Emergency Sessions: Protecting Our Engineers
Kris Oldland, Field Service News and Aly Pinder, IDC discuss the importance of treating our engineers as people not resources particularly during the pandemic.
COVID Emergency Sessions: Jan Van Veen, MoreMomentum (2020)
Kris Oldland, Field Service News and Jan van Veen, moreMomentum discuss the challenges the field service sector faces as we face up to realities of a pandemic
The Risk Of Revenue Leakage For OEMs
Uncover the real risk of revenue leakage for OEMs and explore strategies to safeguard profitability through smarter service and pricing solutions.
eConnect After Hours 24: Vincent Van Hellemondt, Valtech
eConnect After Hours 24: Vincent van Hellemondt, Valtech Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
Acumatica Upgrades Business Functionality Across Industries with Launch of Latest Product Update
Acumatica Payments and Vital Customer-driven Features Highlight Cloud ERP Capabilities of Acumatica 2023 R2
