Optimising Costs Of Managing The Workforce
Are you managing costs of your workforce effectively? As we continue the analysis of our exclusive research study run in conjunction with...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...
An Industry in a State of Flux
An Industry in a State of Flux
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Special Report: 10 Thoughts for service leaders planning the recovery (2020)
Special Report: 10 Thoughts for service leaders planning the recovery (2020) Add to Your Personal Library (0) Click Category to Bookmark...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.
The importance of connecting with our field service techs
The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...
Can we centralize decentralization?
https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized...
The strategic importance of centralizing decentralization
https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the...
Do remote tools empower decentralized service
https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and...
