Distilling the Learning of Servitization from Recent Academic Studies
Academia and industry must drive each other towards excellence Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...
Digitalisation and Rethinking Field Service Delivery
Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
The Evolution of Quality Service
Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...
How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery
How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...
Technology Adoption Is Key for the Effectiveness of Service Delivery
Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...
Are Organisations at Risk of Taking Shortcuts to Adapt to the Rapid Changes Brought by the Pandemic?
Fast, Good or Cheap. Pick two. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by...
The Impact of COVID-19 on Servitization
A world changed forever? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly...
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) Add to Your Personal Library (0) Click Category to Bookmark...
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return to normality,...
Digital Transformation and Advanced Services
In field service, much like in every other industry, the central discussions in boardrooms, at industry conferences and across the trade...
