The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of that evolution, as companies adapted to an ever-evolving set of circumstances on the ground. In a 2021 survey of AR adopters, IDC found that the top 3 benefits the technology brought to …...
Digital Services and New Digital-First Customer Experiences
Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer...
Connected Service : From Reactive to Dynamic Collaborative Resolution
White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service Innovation and Connected Products; Tom Mainelli, Group Vice President, Device and Consumer Research Organizations are at an inflection point when it comes to the service experience. Enhancing the...
High Level Business Priorities in Field Service and Customer Service
Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service experience. Enhancing the customer relationship requires a new engagement model where service management and customer experience unite to transform and differentiate the brand in a disrupted competitive...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were already on a path of development from one phase of our evolution to the next as an industry. In the first excerpt from a recent white paper we published in partnership …...
Think Ahead About the Future of Remote Service
Do we need to reinvent our understanding of service delivery? With the rapid pace of change that we all acknowledge at play, it is important to be thinking not only about how to make the best use of augmented reality and remote assistance tools today – but to be thinking ahead to create a vision …...
Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)
Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021) Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality...
Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)
Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of...
Interview: Cool or Tool? What You Should Look for When Selecting a Head-Worn Computer. Ft. Chris Parkinson, RealWear (2021)
Interview: Cool or Tool? What You Should Look for When Selecting a Head-Worn Computer. Ft. Chris Parkinson, RealWear (2021) Kris Oldland, Editor-in-Chief, Field Service News speaks with Dr. Chris Parkinson, CTO and Founder, Realwear, about the important considerations field service companies must make when selecting head-worn devices...
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021) Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times. Areas of...
