Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances
Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in...
Ecosystem to Deliver Services
Ecosystem to Deliver Services In todays connected word, people expect to engage and be engaged by organisations in new ways, in ways that...
European Field Service Awards 2021 Winners. OverIT – Technological Innovators of the Year
European Field Service Awards 2021 Winners. OverIT – Technology Innovators of the Year Add to Your Personal Library (0) Click...
Why customer success as a strategy is more akin to servitization than CSAT
Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization
We no longer need to move data from one system to another. How?
We no longer need to move data from one system to another. How? The #FSN20 is Field Service News’ annual celebration of excellence,...
Does Servitization Vary from Country to Country Depending on Cultural Differences
Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country....
Can customer success be defined in a horizontal industry like the field service sector?
Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector
The pandemic accelerated our adoption of remote-first service, but was not the primary driver
The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual...
What are the key take-aways from this study into the use of asset data in field service?
What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...
