Considerations for a Platform Partner
Selecting a platform partner to empower your field service operations In this final feature from a recent white paper we published in...
Does a Focus on Customer Success Require a Shift in Management Structure?
In the second feature from a recent white paper we published in partnership with FieldAware, we analyse the need of a shift in management structure for service organisations with a customer success focused model.
How Do We Define the Difference Between a Focus on Driving Customer Satisfaction and Driving Customer Success?
In the first feature from a recent white paper we published in partnership with FieldAware, we look closely at the difference between driving customer satisfaction and driving customer success for field service organizations.
Customer Service 2.0
Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at...
Defeated by Data? How Streamlining Your Fleet Management Can Save You Much More Than Time
In this article for Field Service News, Sami Eric, UK Country Manager at Vimcar, discusses the benefits of digitalisation in fleet...
Bouncing Back: How Demand Surged as UK Lockdowns Eased
Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at...
Health Check of UK Businesses Running Field Service Teams
Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their...
Is the move toward servitization gaining greater traction?
Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to...
How much did the pandemic impact customer-centricity and digital transformation?
How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in...
AI Offers a Better Way
In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.
