Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Interview: Why we must look to rugged devices to empower our engineers… (2022)
Kris Oldland, Editor-in-Chief, Field Service News, is joined on the Field Service News Digital Symposium by Ben Baum, VP of Sales – Americas, Durabook
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
If the resource doesn’t exist you are not going to be able to recruit it
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss why they partnered together to develop a new talent pool of field service technicians themselves.
How do we find the balance between drowning in data and operating in a data-driven world?Â
In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data
The Service Leader’s Recession Playbook: How to Accelerate Your Organization’s Efficiency (2022)
Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.
How important is brand recognition when it comes to recruitment?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss how much of a factor in the success of the Concept Academy was the brand recognition of Whirlpool
Concept Academy – a new approach to field service recruitment
Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.
