Research Report: Benchmarking the new normal from year zero (2020)
Research Report: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...
2020 – The Year of The Lemon… And Opportunity?
2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade....
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
Has the Covid Crisis Accelerated the Case for Servitization?
Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues...
Redefining the Value of Service in a Post Pandemic World
Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a...
Covid-19 and the Conversations with Our Customers…
Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a...
Where Does the Value of Service Delivery Now Lie for the Customer?
Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has...
What Does the Role of the Engineer Look Like in a World of Remote Support?
What Does the Role of the Engineer Look Like in a World of Remote Support? One of the key outcomes of the world going into a global...
Technology, Disruption and a Post-Covid Future
Technology, Disruption and a Post-Covid Future It is often said that a disruptive influence can re-energise a market, driving change for...
