Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
White Paper: Building an effective service model with remote service as the default (2022)
White Paper: Building an effective service model with remote service as the default Add to Your Personal Library (0) Click Category to...
The pandemic accelerated our adoption of remote-first service, but was not the primary driver
The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’...
Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
Interview: Why Konica Minolta forged their own path forward with remote first as a default
Interview: Why Konica Minolta forged their own path forward with remote first as a default https://vimeo.com/682891107 Add to Your Personal...
Konica Minolta Selects IFS Cloud to Transform Field Service Management Performance
IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will...
Will remote-first-as-a-default become the de facto approach to service delivery
Will remote-first-as-a-default become the de facto approach to service delivery Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
What does the introduction of remote-first mean for service operations?
What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
