Can third-party service partners leverage remote service tools?
February 16, 2023
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
Remote Service
Are we now seeing customer acceptance of remote service?
February 9, 2023
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
Is the lingering impact of the pandemic driving remote service?
February 2, 2023
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
The data in remote service offers powerful transparency
January 26, 2023
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
The new skill sets that are required by remote service technicians
January 19, 2023
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
The types of technology that are being utilised in remote service delivery
January 12, 2023
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
Interview: Remote Service as a new default for service delivery Ft. Izzy Sanchez, Konica Minolta
January 4, 2023
Kris Oldland, Editor-in-Chief, Field Service News,
Is the experience of pressure in the field key to what makes a great remote service specialist?
December 1, 2022
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Can we train remote technicians if they have never worked within a field role?
November 24, 2022
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
Do we want our most experienced technicians in the field or remote service specialists?
November 16, 2022
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
