The pandemic accelerated our adoption of remote-first service, but was not the primary driver
The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...
What are the key take-aways from this study into the use of asset data in field service?
What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into the use of asset data in field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These …...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital workplace, which has never been more important than it is now. But what exactly does it mean for employees in field service? In the last five years, the innovation team …...
It is no longer a question of why asset data should be shared across a business but instead it is how?
It is no longer a question of why asset data should be shared across a business but instead it is how? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the …...
The positive correlation between the wider distribution of asset data and improved service delivery
The positive correlation between the wider distribution of asset data and improved service delivery In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of...
All business units in an organisation need to pull together to deliver advanced services
All business units in an organisation need to pull together to deliver advanced services In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...
Why are so many field service companies still not joining the dots between asset data and spare parts logistics?
Why are so many field service companies still not joining the dots between asset data and spare parts logistics? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart...
How often do service leaders work alongside their colleagues from other business units?
How often do service leaders work alongside their colleagues from other business units? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...
The importance of understanding service within the executive business strategy
The importance of understanding service within the executive business strategy In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...
Service leaders are increasingly getting a say at the executive table
Service leaders are increasingly getting a say at the executive table In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends....
