
Can third-party service partners leverage remote service tools?
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
Kris Oldland, Editor-in-Chief, Field Service News,
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?