Prioritizing digital transformation projects
Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
Think Tank Sessions: Digitalization and Disruption (Debrief)
Access the exclusive Field Service News Think Tank Sessions debrief deep-dive ‘Digitalization and Disruption’ with a FSN PRO subscription
Think Tank Sessions: Educating the Client to Succeed with Customer Success
Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can often be the case...
Think Tank Sessions: Effective Client Interaction for Customer Success
Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...
Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...
Think Tank Sessions: Defining Customer Success (2022)
Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...
How Can We Define Advanced Services
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.
