Month: January 2020

Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux (2020)

Interview: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Steve Zannos, Senior Direct, Service Delivery,...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: The Core Principles of Leveraging the Blended Workforce. FT. Samir Gulati & Frank Gelbart, ServicePower (2020)

Interview: The Core Principles of Leveraging the Blended Workforce. FT. Samir Gulati & Frank Gelbart, ServicePower (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Frank Gelbart, CEO and Samir Gulati, Chief...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020)

Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Chris Jessop, Customer Services...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020)

Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Adam Gordon, Head of Network Planning & Optimisation at...

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020)

Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020) Servitization is a topic that we have watched evolve from a discussion tucked away inside streams with a handful of attendees at industry conferences to the dominant topic that sits at the heart of many keynote presentations given in front of...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Video Content

ThinkTank Debrief: Digitalization, Servitization, Recovery (2020)

ThinkTank Debrief: Digitalization, Servitization, Recovery (2020) To try to make sense of the rapid change the pandemic has brought to our industry, Field Service News hosted a series of Think Tank sessions, here we dissect those discussions and unpack all the insight from hours of conversations with senior field service leaders. In the...

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Covid Recovery & New Normal, Digital Symposium, Premium Resources, Video Content

PANEL DISCUSSION: The Road to Recovery US Edition (2020)

PANEL DISCUSSION: The Road to Recovery US Edition (2020) During the height of the pandemic, Field Service News brought together a series of panelists for a weekly series of collaborative discussions as to how we find the road to recovery. In discussion are: Ron Zielinski, Coherent, Kevin Starr ABB, Gyner Ozgul, SmartCare, Dave Appert,...

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Covid Recovery & New Normal, Digital Symposium, Premium Resources, Video Content

PANEL DISCUSSION: The Road to Recovery – EMEA Edition (2020)

Panel Discussion: The Road to Recovery – EMEA Edition (2020) Having brought the industry together when the pandemic first hit, Field Service News returned to once again help the industry unite as we planned recovery. Featuring: Kris Oldland, Editor-in-Chief, Field Service News, Jan van Veen, Founder, MoreMomentum, Nick Frank,...

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Covid Recovery & New Normal, Premium Resources, Research, Written Content

Research Report: Overcoming the Impact of Covid-19 in Field Service (2020)

Research Report: Overcoming the Impact of Covid-19 in Field Service (2020) We are about 6 months into the Covid-Crisis, and it still is uncertain how long the governmental restrictions and limitations will be in force. It is also hard to predict how long and deep the economic impact will be and what other impacts the crisis will...

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Digital Transformation, Premium Resources, Written Content

Special Report: 10 Thoughts for service leaders planning the recovery (2020)

Special Report: 10 Thoughts for service leaders planning the recovery (2020) When the world went into global lockdown as governments grappled with the Covid-19 pandemic, Field Service News hastily arranged an Emergency Symposium to bring together as many industry leaders as we could to try to bring some guidance to the global field...

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