Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)
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COVID Emergency Sessions: Capacity Planning in a Pandemic (2020)
Kris Oldland, Field Service News is joined by the team from the Forum to discuss capacity planning in the pandemic
COVID Emergency Sessions: Customer-Centricity is Key (2020)
Kris Oldland, Field Service News talks to Nick Frank and Harald Wasserman about the importance of customer centricity in our operations during the pandemic.
Interview: Artificial Intelligence as a tool for service triage (2020)
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COVID Emergency Sessions: Augmented Reality Best Practice (2020)
Kris Oldland, Field Service News and Evans Manolis and Gary York, Help Lightning, discuss how augmented reality can help field service companies in the pandemic
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020)
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COVID Emergency Sessions: Jan Van Veen, MoreMomentum (2020)
Kris Oldland, Field Service News and Jan van Veen, moreMomentum discuss the challenges the field service sector faces as we face up to realities of a pandemic
Think Tank Sessions: Executive Briefing – The True Value of Data in the Field Service Sector (2020)
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COVID Emergency Sessions: Protecting Our Engineers
Kris Oldland, Field Service News and Aly Pinder, IDC discuss the importance of treating our engineers as people not resources particularly during the pandemic.
Emergency Symposium: COVID and Field Service (2020)
Kris Oldland, Editor-in-Chief, hosts an extraordinary session with 13 industry leaders coming together to share thoughts around the imminent threat of COVID-19
