Remote service, has not only taken root, but it is increasingly becoming the inevitable future of field service…
ThinkTank Reflections: Remote service, has not only taken root, but it is increasingly becoming the inevitable future of field...
The challenges field service companies face in finding new service technicians are universal and not going away…
ThinkTank Reflections: The challenges field service companies face in finding new service technicians are universal and not going...
Think Tank Sessions: Do we need to redefine field service? US Edition (2022)
US Think Tank Session: Do we need to redefine field service completely? US Think Tank Session: Do we need to redefine field service...
Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry…
ThinkTank Reflections: Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry. ThinkTank...
EU Think Tank Session: Do we need to redefine field service? (2022)
Think Tank Sessions: Do we need to redefine field service completely? In this ThinkTank session, the topic is part of an ongoing theme that...
How do we factor in the total cost of new rugged device roll out including peripherals
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
ServiceMax Introduces Core 22 R4, a Connected System of Action, Automation and Collaboration for Field Service Professionals
ServiceMax continues to innovate and expand the reach and impact of its Core field service and service execution solution.
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Skills shortage and recession fears put a halt on digital projects
New research from Studio Graphene has revealed that more than half of UK business leaders believe their companies’ digital platforms fail to stand out against competitors, with almost half ready to invest in making improvements in 2023.
The alignment of servitization and outcome-based services
In this feature from a recent FSN Research paper, published in partnership with HSO, we dicuss the alignment of servitization and outcome-based services.
