Optimal technology solutions in the telecommunications sector
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Making sure your technicians have the right part, at the right place, at the right time, every time
Michael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right part, at the right price and the right time.
ThinkTank Debrief: We Need Better Data in Field Service
ServiceNow’s Kevin Herring tackles the critical question that came from the two-days discussions at the Field Service Symposium – do we need better data in field service?
ThinkTank Debrief: The New Skillsets of Smart Field Technicians
ServiceMax’s Mark Wilding Outlines Discussions He Had At Field Service Symposium About The Changing Requirements We Need From Our Field Service Technicians.
ThinkTank Debrief: The Urgent Danger of A Workforce Crisis
ServiceNow’s Keving Herring Who Outlines Why The Big Issue The Field Service Sector Faces is All That There Is A Distinct Workforce Shortage In Field Service
ThinkTank Debrief: The Urgent Need To Change Customer Mindsets
Great Insight From ServiceNow’s Kevin Herring On How We Need To Work On Evolving Customer Mindsets As We Move Into An Era Of Post-Pandemic Field Service
Webfleet and Chargylize launch EV.connect – a solution that helps fleets electrify
EV.connect allows Webfleet users to get detailed fleet electrification advice from Chargylize based on actual driving data
Panel: Transforming customer and employee experience through connected field service
Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience
There is more to the value of working with a rugged manufacturer than the technology
Ben Baum, Durabook explains how the value of working with a specialist rugged manufacturer goes far beyond simply having reliable devices in the field.
