It’s time to move your focus to the field…
It’s time to move your focus to the field… The new wave of field service management technology is here writes Charlie Jackson,...
Komatsu Forest Harvests Savings with BigChange JobWatch
Komatsu Forest, the sole supplier for Komatsu timber harvesting equipment in the UK and Ireland, is reaping the rewards having implemented...
Risk or Revolution: Rise of The Machines
Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .
IoT Service Insights Are Re-shaping Product Design
The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common denominator of accurate product development and maintenance.
ServiceMax Accelerates Field Service Business Results with Spring ‘16 Release
New products include Service Performance Metrics, the mobile Field Service app, and Catalyst, a new implementation package based on industry best practices
Salesforce launches their own FSM solution – Field Service Lightning…
Built on the Salesforce Customer Service platform, Field Service Lightning promises to harnesses the latest mobile and IoT technologies,...
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
How the Internet of Things will change Field Service
James Smith, Research Director for Field Service conference producer for The Field Service Summit, organised by Copperburg explains how the IoT is set to change everything…
Real-Time Field Service: Are You Mobile, Yet?
Manuel Grenacher, CEO of Coresystems, reflects on the benefits for mobile in field service…
#fsn20 The twenty most influential people in field service (2016)
The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with...
