Moving to a World of Remote First Resolution
Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote...
Are We Optimising Our Most Valuable Assets – Our Staff?
Why overlooking management is a costly mistake. Across all service-centric sectors, a universal maxim is that an organisation’s most...
Why the adoption of remote service began long before the pandemic for Konica Minolta
Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta’s Ged Cranny, Zdenek Vrbka and...
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Understanding Virtual Field Service: Is Remote First the Default of the New Normal?
One of the undeniable impacts of the COVID19 pandemic has been the shift towards far more widespread use of remote service delivery....
Konica Minolta on why remote-first became their default
Konica Minolta on why remote-first became their default. Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field...
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
