Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry…
ThinkTank Reflections: Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry. ThinkTank...
Gen-AI’s Ultimate Role In Effective Field Service
Crafting the Future – GenAI’s Long-Term Vision in FSM In this series of articles that are serialised from an exclusive new Field...
COVID-19: Reduce Site Visits and Increase Remote Assistance
As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in AI, remote technology, and better data collection.
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
What Shifting Left Means For Service Organizations
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
White Paper: Poor Relations (2015)
Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
Interview: Why Konica Minolta forged their own path forward with remote first as a default
Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link.
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
