Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
Coming Back From a Big Workplace Mistake
Coming Back From a Big Workplace Mistake As the old adage goes to err is human. Ultimately we all make mistakes and sometimes in the work...
The Initial Operational Challenges of Covid-19
The Initial Operational Challenges of COVID-19 The impact of Covid-19 and the subsequent lockdowns across the world have become the...
Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020)
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) Add to Your Personal Library (0) Click...
The internal and external factors impacting the effective use of data
We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.
Field Service Leaders Interviews: Scott Berg, ServiceMax (part three)
Speaking exclusively to Field Service News ServiceMax COO Scott Berg has discussed the similarities between widely differing industries,...
The challenges field service companies face in finding new service technicians are universal and not going away…
ThinkTank Reflections: The challenges field service companies face in finding new service technicians are universal and not going...
Is implementing servitization more complex than most field service organisations anticipate?
Is implementing servitization more complex than most field service organisations anticipate? Servitization has been a major area of...
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
