The challenges field service companies face in finding new service technicians are universal and not going away…
ThinkTank Reflections: The challenges field service companies face in finding new service technicians are universal and not going...
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
Frontu and CNH Industrial Unite to Revolutionise Field Service Management in Agriculture
FSM provider Frontu and CNHi make a big announcement that could change the game in the agricultural sector…
Moving to a World of Remote First Resolution
Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote...
Humans Need a Digital Twin to Hit Goal of Zero Unplanned Downtime
Digital Twins have a big role to play in field service management and will be essential for creating business intelligence writes Mark Homer at ServiceMax, a GE Digital Company
Achieving with Outcome-Based Services
Many of us have heard about the shift from cost-centric to profit-centric business models that’s spearheaded by services. There are lots...
Providing Value for Customers
Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this...
The 2020 Field Engineer’s Toolkit – Part 2
Welcome back to this exclusive Field Service News series in which Kris Oldland is exploring some of the technologies that could well become...
Slow-cooked field service brisket
Danny Bearzatto, Co-Founder and Managing Director of Structured Creative, breaks down the best elements that create success in field service management operations with a unique analogy.
